Service Management Architect

£700 - £800 pd
Contract
Belfast
18 May 2020
BBBH759778

Service Management Architect - Belfast - £650 - £800 (PAYE/Umbrella)

A Financial Services company based in Belfast is looking to hire an experienced Service Management Architect to join their team on a contract basis. As part of the Service Assurance function, the company have initiated a global programme to transform how IT Services are delivered internally and to external clients

As the Service Management Architect, you play a key role in the leadership of the programme and take the lead on Service Architecture and Design across all workstreams.

Key responsibilities;

  • Providing leadership and direction on Service Architecture and Designs
  • Service organisation design
  • Service management process & procedure definition
  • Service desk, service support, service development and service operations design & implementation
  • Assisting in the planning, designing and Implementation Organisational Change activities (stakeholder mapping, impact assessment, training and communication,
  • Service management consultancy deliverables to programme stakeholders
  • Service reporting design and implementation
  • Service management tool design and implementation
  • Service management / design proposals to programme stakeholders
  • Provide leadership in helping direct and manage expectations of their global risk & compliance team requirements
  • Project Management artefact creation and management
  • Organisational change recommendations, design and implementation
  • Providing Technical specifications for Service Management tooling to development teams

Essential Skills

  • ITIL Foundation Certified
  • Extensive experience working in large-scale IT Operations
  • Strong Service Architecture/Design experience
  • Commitment & Enthusiasm
  • Design & Innovation
  • Service Implementation background
  • Service Management Tool Design & Specification experience
  • Experience of establishing new ITIL processes and services within an organisation, including successful stakeholder management experience

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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