Project Operational Support

£40k - £60k
Contract
London
20 Feb 2020
BBBH749975

Project Operational Support - Big4 Tech - London

Location: London, Pancras Square
Pay rate: £50K - £54K
Duration: 12 months

Are you comfortable running SQL queries and have experience running system integrations?

Job Responsibilities

Support maintenance of existing 150+ DCB carriers, including:
- Project managing standard operational tasks that must be performed for each carrier, for example: rotating keys and certificates

- Setup and configuration of carrier facing tools

- Communicating API spec changes e.g. the association prefix change DCB -? DCB_ASSOCIATION, new monthly report spec and tracking adoption of the changes across all carriers.

Monitoring and performance:
- Ensure carriers are operating correctly, contacting carriers when negative changes are detected

- Troubleshooting technical issues as they occur

- Carry out basic analysis of revenue performance using data warehouse tools .

Improve user satisfaction by:
- Managing charging and refunds issues between carriers and ConOps

- Provide second level support for ConOps and

- Inform them proactively about changes to the product

Mandatory Requierements:

  • Project management skills, in particular managing project working with external customers and vendors.
  • Intermediate linux system command line usage, e.g. usage of scripting languages, common linux utilities, source control
  • Good verbal and email communication skills
  • Analytical skills, e..g analysing system or revenue performance using SQL
  • Experience in managing operational support teams
  • Basic unix shell experience

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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