Partner Success Manager

£40k - £60k
Permanent
London
02 Oct 2019
BBBH743158

We are looking for a Partner Success Account Manager for the German team to optimise client performance

Partner Success Account Manager -

Your primary responsibility is to work collaboratively with partners to improve the productivity and results from participating in our marketplace by growing net booking value from the partner's listings

What you'll do:

*You communicate daily with portfolio of customers and act as a primary contact point for customers

*You deliver high-quality and high-quantity of calls at scale to achieve and exceed targets

*You execute on outbound company campaigns

*You analyse and prioritise pipeline and outbound activity

*As an individual contributor, execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership

*Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals

*Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)

*Drive content, rate and availability accuracy and competitiveness on our sites to maximise booking conversion

*Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market and at the national level.

*Gather feedback from partners regarding product enhancements and processes to drive partner efficiencies and increased revenues, and communicate that feedback internally to help drive continuous improvement.

*Create and deliver presentations to Partners and Peers

*Attend industry events and provide insights face-to-face based on business needs

*Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies

*A Bachelor's Degree or equivalent work experience

*Proficient in German and English

*Proven and confirmed B2B inside sales experience

*Experience in customer success, account management, ecommerce, software consulting or sales

*Proficient in Microsoft Office

*Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms

*Communication: you adapt communication style and manage difficult conversations and diffuse conflict

*Relationship Management

*Partner Advocacy

*Planning and Quality Delivery

*Data Driven Business Sense

*Expertise Development:

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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