Morgan McKinley's Office Support and Secretarial team are recruiting for a number of Service Desk Analysts to work with our Global Investment Management client in Horsham
Morgan McKinley's Office Support and Secretarial team are recruiting for a number of Service Desk Analysts to work with our Global Investment Management client in Horsham. The Service Desk Analyst will be working on a shift pattern 5 on 2 off, with a level of flexibility offered including part time hours to suit. You will be working in brand new offices with excellent facilities. This is an exciting opportunity for anyone that is keen to start a career with a well renowned global business without making the trip to London each day.
Basis - Permanent
Duties and responsibilities:
Being the first point of contact for internal customers
Answering queries and providing support on how to resolve as well as following up with the customer to ensure issue is resolved
Record customers queries on ServiceNow
Liaise with different teams to ensure customers query is resolved
Prioritise queries accordning to service level agreement
Keeping business knowledge up to date inline with policies and procedures
Ensure excellent customer service at all times
Skills and experience:
Excellent Microsoft based operating system knowledge - especially Windows 10
Experience of the Microsoft 365 suite
Knowledge of the ITIL Framework
Previous Service Desk Analyst experience
Having a good understanding of customers and team members needs
Excellent communication skills
Attention to detail
If you would like to be considered for this position please apply with your up to date CV.
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.