IT Service Desk Analyst

18 Jul 2019

IT Service Desk Analyst - circa 5 years experience - Surrey

IT Support Analysts provide 1st line support for all incidents and service requests and 2nd -3rd line for all systems and applications supported by the Service Desk. Support can be provided over the telephone, via remote control, email and IM, as well as desk-side.

You will be working within a team of 4 and ideally you would also provide mentoring, assistance on escalations and support of more junior members of the team.

Key skills are support of :

Windows 7+10
MS Office & 365
SCCM or Landesk
ITSM - call logging systems
Skype for Business

Other supported systems include:

  • RSA and Juniper
  • Microsoft Office 2010/2013
  • Outlook 2010/2013
  • Exchange 2010
  • Bloomberg
  • Airwatch Mobile Device Management
  • Banking systems including CitiDirect, Barclays.Net, RBSOnline
  • Bespoke CRM and POS systems
  • Windows 2008 Server
  • Cisco CUCM, CCX and Unity

On-site support hours are 37.5 hours per week Monday to Friday, which involves shift rota hours of 7:00am to 3:30pm, 8:00am to 4:30pm and 9:30am to 6:00pm. An additional rota of Saturday working will be required which will normally amount to 1 in 4 Saturdays. IT Support Analysts work to a shift rota.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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