German Speaking Customer Service Advisor

£10 - £15ph
Temporary
Weybridge
14 Jan 2020
BBBH750736

German Speaking Customer Service Advisor

Job Title: Customer Service Advisor (German Speaking)

Duration: On-going (6-12 months)
Start date: Monday 23rd December
Salary: £11.28 per hour
Parking: Yes
Location: Weybridge

We are currently looking to recruit a German speaking Account Executive for a global organisation located in Weybridge on a contract basis of up to 12 months with a view of becoming permanent.

The Account Executives are the primary point of direct contact and communication with companies customers. They are responsible for delivering class-leading advice and service to a range of global customers within the Customer Service department; providing information for the range of products to assigned customer accounts.

The Account Executives handle a range of customer accounts within a customer service environment, using knowledge and skills gained through training to handle the customer efficiently and effectively. Customers may be a mix of inbound telephone calls, outbound telephone calls, emails, or faxes.

Responsibilities

* Process customer orders accurately for each enquiry through to completion

* Adhere to set regulatory and legislative standards

* Make recommendations on improvements and refinements * Quotations in line with mapped processes for respective regions

* Accurately record and capture all data collected during order processing * Ensure familiarization and confidence in using all systems and processes within Customer Services department.

* Respond to inbound calls, emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for customer does not fall outside of SLA * Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer's needs * Resolve customer enquiries with relevant Q&A and options, escalating when out of scope

* Make proactive calls to customers to support account development needs as and when required * Ability to de-escalate calls in an effective manner * Build long-term and ongoing external customer relationships through effective communication and interpersonal skills.

* Ensure effective long-term working relationships with all internal customers and support functions within the business.

* Support the customer account needs and goals in line with the country plan KPIs * Develop relationship with customer accounts in order to deal with queries on a first contact basis

* Ensure that complaints are escalated immediately, and corrective actions are implemented promptly to ensure customer relationship is maintained

Requirements

* Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums

* Educated to A level standard

* Demonstrable experience of providing excellent customer service whilst working in a Customer service environment

* Customer Account management skills in a business-to-business environment with the ability to develop relationships with customers

* Inbound response handling

* Outbound calling capability

* Good working knowledge of all Microsoft Office packages (Word, Excel, PowerPoint etc)

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Surrey | shills@morganmckinley.com