First Line Customer Support

£8 - £10ph
Permanent
Fleet
31 Jul 2019
BBBH737577

First Line Customer Support -Fleet

Job Title: First Line Customer Support
Salary: £18,000
Days: Monday to Friday
Location: Fleet
Parking: Yes

This is a 24hr role with 3 different shift patterns: 9pm - 7am with 3 days off 2pm - 9pm with 3 days off 7am - 2pm with 2 days off

We have a fantastic opportunity for someone looking to get into a first line support role. My client based near Fleet are looking for someone to provide a high-quality telephone support service to there customers working in a team environment

KEY RESPONSIBILITIES:

1) To work within a rota system as a member of the team providing high quality customer support.

2) Responding to calls correctly logged on the Call centre monitoring systems and complete, within defined time scales

3) Investigate customer requests following alarm interrogation or customer correspondence via telephone call or email.

4) To provide the 1st line telephone support service for all customers, their contractors and our own field engineers.

This is a 24hr role with 3 different shift patterns:

9pm - 7am with 3 days off

2pm - 9pm with 3 days off

7am - 2pm with 2 days off

The role would suit someone who is technically minded and is looking to work in a customer focused role.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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Sadie Hills's picture
Senior Consultant | Office Support and Secretarial Recruitment
Surrey +44 1483 453 555 | shills@morganmckinley.co.uk