CX Executive (Customer Journey Mapping)

£20k - £40k
Permanent
City of London
18 Feb 2020
BBBH753706

CX Design Implementation, Highly Established Asset Management Brand

One of UK's leading LSE-listed Asset Management brands is continuing to grow from strength to strength. As part of their ongoing success, a newly created Customer & Client Experience division has now been created as part of the wider marketing function.

Alongside supporting the CX Manager across various retail channels of distribution, you will be driving CX programs across numerous internal cross functional teams as part of your dyamic day to day. This will be a program/project implemention role, focusing on best in class service design, mapping out the customer journey across omnichannel touchpoints, with an end goal of driving commercial loyalty and advocacy across Customer/Client Experience (NPS & CSAT).

The ideal candidate will;

  • Have worked in an omnichannel remit in the past, and be able to demonstrate experience mapping out end to end customer journeys, including across insights, segmentation, touchpoints & painpoints, and ideally service design.
  • Be hands on in nature, and will champion various CX implementation projects & programs across the wider business.
  • Have demonstrated CX delivery experience working within financial services (Asset/Wealth/Investment Management will be highly favourable, but not essential).

To hear more about this exciting opportunity, please contact Tim Yu at Morgan McKinley with your CV and contact details attached.

tyu@morganmckinley.com

0207 092 0083

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Tim Yu's picture
Senior Consultant | Digital | Financial Services | Fintech
London +44(0)207 092 0083 | tyu@morganmckinley.com