Customer Service & Order Support Specialist

£10 - £15ph
Temporary
Weybridge
14 Nov 2019
BBBH746725

Customer Service & Order Support Specialist - Weybridge

Job Title: Customer Service & Order Support Specialist
Location: Weybridge
Pay rate: Up to £11-12 per hour
Hours: Monday to Friday, 9.00am - 5.30pm
Parking: Yes
Start date: ASAP
Duration: 12 months

An established company and a leader within their market place are recruiting for a Sales & Customer Support Coordinator to join their ever expanding team for a period of 12 months starting ASAP.

This role is to provide support to a Quotation & Sales Support team, preparing customer quotations, handling telephone enquiries from customers, providing support to teams producing accurate and timely quotations and responding to technical enquiries providing a high level of customer service.

Duties will include but limited to:

  • To identify part numbers and producing quotations in SAP
  • Processing orders in SAP ensuring all parts models and numbers are accurate before inputting
  • To communicate with customers to confirm any issues with part availability or delivery queries
  • To communicate with credit controllers regarding any issues and/or credit check
  • Monitor and respond to customer queries
  • Co-ordinate, escalate and resolve any on-going issues or disputes

Skills and experience required:

  • Knowledge of systems equivalent to SAP and CRM
  • Customer Services Experience required
  • Complaint handling experience
  • Able to work in a challenging environment where the company is developing processes and ways of working.
  • MS excel knowledge

You must be immediately available and able to commit to the full duration of the role

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Sadie Hills's picture
Surrey | shills@morganmckinley.co.uk