Customer Service Executive

13 Jun 2019

Exciting new role for a Customer Service Executive to join a team near Epsom!!

We have a fantastic opportunity for an experienced Customer Service candidate who has specialised within a call centre environment handling large call volumes to join a very well known, successful organisation with modern offices located in Epsom.

In the role of Customer Service Executive, this is a great chance to join a world renowned business who offer an amazing working environment, a really friendly, 'family' culture. Alongside a competitive salary this company offer excellent benefits including on site gym, restaurant and parking.

The focus of this role is to provide an outstanding customer service

Duties will include:

  • Supporting a culture focused on customer satisfaction, delivered through effective systems & processes
  • Ensuring that customers questions and problems are resolved properly and quickly
  • Contact customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome
  • Complete affordability assessments with customers over the phone

We are looking for someone who has experience in a customer services environment, be able to have good decision making and judgement skills with clear written and oral communication skills.

You must be PC literate with intermediate level IT skills in Microsoft Word & Excel.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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