Customer Service Advisor

£20k - £40k
Permanent
Farnham
06 Nov 2019
BBBH746041

Customer Service Advisor - Farnham

Job Title: Customer Service Advisor
Location: Farnham
Salary: £26,000
Parking: Yes
Hours: Monday to Friday, 9.00am - 5.30pm

We have an exciting opportunity for an experienced Customer Service Advisor join a growing company in Farnham. They are an extremely successful business who offer a friendly, supportive working environment and who will provide extensive training for someone interested in creating a career within the company.

This is a newly created role to join an existing team for a company that offers development and progression.

The role is Mortgage Servicing Assistant. We are happy to consider applicants from a variety of industries - financial services / mortgage background is NOT essential, however you must have excellent customer service skills.

The focus of the role is to manage arrears administration and whilst you will be liaising with borrowers and lenders regarding repayments this is NOT a typical collections role, nor call centre based.

Duties will include:

  • Building strong professional relationships with clients and borrowers and dealing efficiently with enquiries
  • Gathering data and understanding borrower's circumstances in order to report back to your clients
  • Report to clients with progress on near due and past due cases
  • Pro-active telephone contact with borrowers to attempt timely resolution and inform of next steps
  • Make recommendations to the Servicing Manager to maximise collection strategies
  • Ensuring that all necessary legal and compliance documentation is on file

We are looking for someone with strong communication skills and good attention to detail. We are open minded about what background you come from as long as you can demonstrate the necessary skills for the role.

The company are offering a competitive salary of up to £26k plus excellent benefits including an annual bonus, 23 days holiday (plus Bank Holidays), pension, life assurance & critical illness cover and on-site parking. Hours are 9 - 5.30 with the occasional requirement to work outside of this.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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Sadie Hills's picture
Senior Consultant | Office Support and Secretarial Recruitment
Surrey +44 1483 453 555 | shills@morganmckinley.co.uk