Customer Service Administrator

Competitive
Permanent
Brighton
03 Oct 2019
BBBH743234

Morgan McKinley's Office Support team are recruiting for a Customer Service Administrator to work with our client based on the outskirts of Brighton.

Morgan McKinley's Office Support team are recruiting for a Customer Service Administrator to work with our client based on the outskirts of Brighton. This role would be a great opportunity for someone who has a background in Administration/ Customer Service and would like to further develop their skills.

Salary - £19,000

Basis - Full time, Permanent employment

DUTIES AND RESPONSIBILITIES:

  • Dealing with a high level of inbound and outbound calls

  • Management of cases to include; Loading new cases - Case reviews - Closing cases.

  • Escalating complex cases or those that are progressing slowly to relevant colleagues.

  • Requesting medical reports and liaising with GPs and other healthcare specialists.

  • Booking in telephone and face to face assessments

  • Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.

KEY SKILLS AND EXPERIENCE REQUIRED:

  • Experience in a customer service environment

  • Experience in an administrative environment

  • Strong communication and interpersonal skills

  • Strong attention to detail

  • Ability to identify and implement improvements to working processes

  • Experience of working with Microsoft Office Packages e.g. Word, Excel, Powerpoint

If you would like to be considered for this position, please apply with your up to date CV.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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Keely Wythe's picture
Consultant | Office Support and Secretarial Recruitment
Sussex +44 1293 523400 | kwythe@morganmckinley.co.uk