Customer Service Administrator

£8 - £10ph
Temporary
Brighton
24 Jul 2019
BBBH737085

Morgan McKinley's Office Support and Secretarial team are recruiting for two Customer Service Executives to be based in a Finance team with our client in the Falmer area.

Morgan McKinley's Office Support and Secretarial team are recruiting for two Customer Service Executives to be based in a Finance team with our client in the Falmer area.

The main purpose of these positions is to provide an effective high quality service, maintaining financial records and individual accounts of customers in accordance with internal and external policies and procedures. You would also be responsible for operating the systems that controls the invoicing.

Basis - 3 month temporary

Hourly rate - £8.50 - £9.50 per hour

Duties and responsibilities:

  • Answer telephone, e-mail and counter queries
  • Receive and record payments
  • Process the refund of fees, rent and overpayments
  • Raise and reconcile invoices
  • Administer payment options both standard and by special arrangement
  • Liaise with customers and their sponsors to assist in the resolution of queries
  • Adjust fee invoices and reviewing customer accounts
  • Operate financial clearance procedures in accordance with company policies for customers wishing to register
  • Conduct initial discussions with customers to determine their ability to pay debts as a basis for any special arrangement
  • To confirm arrangements for the payment of debts in writing
  • Maintain a computer based diary notes system to record all communications with customers
  • Liaise with other internal departments the functions of which are integral to the proper administration of customer accounts.

Key skills and experience:

  • Experience of delivering a quality service in a customer focused environment
  • Experience of dealing with customers with differing requirements and issues, with sensitivity, professionalism and respecting confidentiality
  • Successful experience of working with a large, multi-user finance system and standard PC based software
  • Experience and involvement with operating effective systems and controls
  • GCSE English and Maths at grade C/grade 4 or above (or equivalent)
  • Knowledge of relevant external regulations e.g. Data Protection Act

If you would like to be considered for this position, please apply with your up to date CV. Please note, you must be available to start on 12th August.

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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