Customer Service Administrator - immediate start in Camberley
Job Title: Customer Service Administrator
Pay rate: £10.50 - £11.50 per hour
Start date: ASAP
Duration: 6 months
Hours: 9.00am - 5.00pm Monday to Friday
We are currently recruiting for a Customer Service Administrator to join a large company within financial services on a contracted basis.
This role is for maternity cover. The primary function of the role is to support employees across the bank meet their HR needs. The position is within a contact centre environment with emphasis on exceptional customer service skills. Enquiries come primarily through phone calls, but also via an internal web based query system. The hours of service centre operation are between 9am and 5pm Monday to Friday.
Ensure a positive experience for all employees by providing excellent service at all times. Take internal calls and web based queries and provide best resolution and support. Log all inbound calls and updates into a call logging & case management system. Provide guidance to employees on HR procedures and systems. Give first line guidance on HR polices to employees. Provide employment verification letters. First line of support for payroll queries .
Core skills/Knowledge/Competency Requirements:
Morgan McKinley is acting as an Employment Business in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.