Contact Centre Agents - Inbound Contact Centre

£20k - £40k
East Grinstead
13 Aug 2019

Great new Customer Service - Contact Centre Agent roles working for a leading employer based in the West Sussex area...

Morgan McKinley is looking for experienced Customer Service - Contact Centre Agent to join a very well established and reputable organisation based in the East Grinstead, West Sussex area.

The main purpose of the Contact Centre Agent job role is to promote a range of the company's services and products, handle customer enquiries and resolve complaints, as well as; provide excellent customer service in relation to all product areas via Inbound calls, outbound calls, e-mail, WebChat and social media as required.

Interview process and start date: The Contact Centre Agent interview assessment will be held on 3rd and 5th September 2019 and if successful the role is to start on the 14th October 2019.

Salary: £21,500 per annum plus excellent company benefits such as; 25 days holiday + 8 bank holidays, bonus scheme etc.

Working hours: 35 hour working week. The customer contact centre operates from 8.45am-6pm Monday to Friday. Please note you will be required to work occasionally on a Saturday 9-1pm between Feb-Aug 2020

Duties and responsibilities will include:

  • Promote to customers all the companies services such as their Subscription, Insurance etc.
  • Provide a high level customer advice and information service to existing customers and potential customers
  • Answer inbound customer calls
  • Deal with customer via inbound and outbound calls, e-mail, WebChat etc.
  • Process and escalate any calls as necessary to ensure first time resolution wherever possible.
  • Support and assist colleagues through sharing of knowledge and experience in a "Buddy" environment to ensure a quality service to customers is maintained
  • Assist other sections of the department and represent the company at outside events as required.

Skills and experience required for the Contact Centre Agent role:

  • Candidates must have proven experience of customer service ideally within a busy Call/Contact Centre
  • Experience of dealing with customers via Inbound calls, outbound calls, e-mail, WebChat and social media
  • Excellent communication skills both verbally and written
  • Good IT skills and knowledge of Microsoft Office
  • Ability to demonstrate a confident, empathetic approach to customer service including; investigation, negotiation and product promotion via a variety of channels.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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