CLOUD PROGRAMME MANAGER EMEA - LONDON, BUCKINGHAM - BIG4 TECH
This is a Program Manager role within the cloud computing account, management and new business team. Our objective is helping our sales teams retain and grow our existing and new business customers, through customer facing programs targeting various stakeholder groups from Executives to IT Admins to End-Users.
You will need to deliver content such as Cloud product training on a regular basis to end-users.
You will be responsible for helping to design, execute, and manage these customer programs at scale within EMEA.
You will be responsible for managing events, live in region and on-line. This extends to liaising with, and interviewing customers (and their community of end-users) to drive invitations and tailor content.
You will also be responsible for coordinating with internal teams for speakers as well as facilities staff to ensure logistics are in place to support the ongoing success of the program.
In order to do this, you'll independently maintain relationships within the customer, partner and our ecosystem. This role will incorporate travel on a regular basis (once or more per month) to regions supported across EMEA. You will also maintain good quality data in Salesforce CRM.
Design, execute, and manage customer programs at scale - travelling to parts of your sub-regional EMEA markets where necessary to assist on the ground or to deliver content.
Ensure timely updates/forecasts of each deliverable prior to check-in meetings.
Keep all document management repositories for program updated and logically organised for ease of use by team members.
Evaluate data, develop recommendations, and resolve problems of diverse scope.
Manage events and campaigns from start to finish, and communication with customers pre & post events to actively encourage participation.
Manage communications within the core program team and broader Cloud teams.
Establish and maintain professional relationships and communications with customers and partners.
Where applicable, manages complex customer relationships inclusive of remediation/engagement plans and associated cadence meetings with customers
4+ years experience in sales, marketing or business development at a high-tech company (SaaS sales).
Ideally inclusive of 2-3 years in project management experience / 2-3 years event production experience / 2-3 years in change management.
European languages are a bonus, e.g. Dutch, Norwegian, Swedish etc.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.