Client Service Representative

£10 - £15ph
Permanent
Liverpool
07 Jan 2020
BBBH750163

Morgan McKinley is recruiting for a client services representative

Morgan McKinley is recruiting for a client services representative on behalf of a clearing and settlement solutions company based in Liverpool. The Client Services Representative will be repsosnislbe for quality client service (occasionally complex) and support to internal and external clients on a daily basis, including phone interaction, problem resolution and updates to client accounts in a timely manner.

The client Services Representative will be rewarded with an hourly salary of £11.36 an hour plus holiday pay on an inital 6 month contract.

To apply for this role please submit your cv ASAP.

Duties involve:

Provides client service and support to internal and external clients on a daily basis, including product knowledge and technical assistance, problem resolution, and account transaction or managed account processing. The following specialties are typically filled by experienced processors:

Prime Brokerage Operations: Works with introducing firms to open accounts, review forms and documentation to ensure completion and compliance with regulations; may provide client training. Processes trades and trade settlements (international and domestic). Monitors and resolves discrepancies in established timeframes.

Special Handling: As a subset of global clearing and settlement, handles transactions with high client impact including syndicates, ForEx, 144A Exchanges, ADR stock, etc.

MBS Operations: Monitors and reconciles trading transactions for Mortgage Backed Securities. Understands processing requirements for TBA, pools, etc. Follows rules and regulations for processing trades on a forward basis. Participates in the pool setting class settlement cycles. Needs to understand trade and clearance settlement flows.

Managed Account Operations - Works with introducing broker dealers and investment advisors to assist with opening new accounts, process account maintenance/model change requests, as well as, financial transactions. Experienced with portfolio accounting software running macros and analyzing data.

Mutual Fund/Alternative Investment Order Desk - Responsible for exception processing of orders, monitoring trade corrections and order rejects, handling of trade losses and resolving discrepancies in established timeframes. Respond to client inquiries in a timely manner. Strict adherence to department policies and procedures is critical due to increased risk and exposure to the firm as a result of trade errors. Series 7 licensed or license to be obtained within the first 12 months.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Nicholas Thom's picture
Consultant | National Delivery Recruitment
Bristol 44 (0)1179 440 600 | nthom@morganmckinley.com