Client Experience Manager

Competitive
Permanent
City of London
11 Feb 2020
BBBH753145

Leading LSE-Listed Asset Management Brand, newly created CX Opportunity

One of UK's leading LSE-listed Asset Management brands is continuing to grow from strength to strength. As part of their ongoing success, there is a need to bring on a newly created Client Experience Manager to help define the customer journey for their retail channels of distribution.

As part of the diverse role, you will be working cross functionally across various internal departments including sales, product, legal, compliance, marketing and digital. The objective will be to deliver a high touch, quality service across the end to end client lifecycle to support commercial outcomes across conceptualisation, design & implementation.

The ideal candidate will;

  • Have demonstrated CX experience working within financial services (Asset/Wealth/Investment Management will be highly favourable, but not essential), and have delivered on previous client experience projects within a corporate, matrix working environment.
  • Be passionate about defining the end to end customer journey, and keen to bring your best in class CX methodology and design thinking skillsets to help scale the business from a commercial lens.
  • Be hands on in nature, and will champion various CX implementation project/program across the wider business.

To hear more about this exciting opportunity, please contact Tim Yu at Morgan McKinley with your CV and contact details attached.

tyu@morganmckinley.com

0207 092 0083

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Tim Yu's picture
Senior Consultant | Digital | Financial Services | Fintech
London +44(0)207 092 0083 | tyu@morganmckinley.com