Account Support Executive (B2B)

​£20k​ - £30k
City of London
08 May 2019

Morgan McKinley are working with a global Financial Services and Travel organisation who are looking for an experienced Account Executive...

We are looking for an Account Executive to join a global company based in the City. They are looking for an Account Executive to join their busy Client Services team. The Account Executive provides administrative support to the Client Operations Account Managers who look after existing B2B accounts across Central European and the Middle East.

Duties and responsibilities:

  • Produce monthly membership and billing information
  • Investigation of disputes and complaints and resolution to a satisfactory outcome
  • Maintenance of the client program
  • On-boarding of clients to agreed implementation specifics and timelines
  • Communicate with clients on a regular basis and respond to basic queries and requests
  • Join weekly / monthly / quarterly meetings with key stakeholders
  • Assist the Account Managers work towards meeting SLA's and KPI's
  • Build a good level of knowledge of the operational, systems, contractual and financial aspects of your accounts.
  • Process stock orders, following a good-practice Sales Order Process
  • Support the Management Team in providing detailed information on B2B accounts.
  • Liaise with finance, technical and marketing departments as and when required.
  • Ensure internal documentation contains up to date Client and Deal.

Skills and experience:

  • Experience working in a client facing account management role or an administration role.
  • B2B Account support/administration experience gained ideally within the Financial Services sector
  • Ability to engage and communicate across diverse internal & external audiences.
  • Basic data analysis, data consolidation and reporting experience.
  • Experience in reconciling invoices and managing complaints.
  • Fluent in English and a second European language would be desirable. Knowledge of Russian language would be an advantage.
  • Advanced excel skills - essential. High level of numeracy and computer literacy (MS Office).

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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