Office Support salary expectations rise in a candidate driven market

Kelly Hayman 16.10.2018

Organisations need to compromise in terms of skills when it comes to selecting Office Support professionals otherwise they risk missing out on strong candidates.

Recruitment of Office Support professionals throughout Q3

Q3 has been largely positive regarding the volume of roles available, however, recruitment processes have been lengthy. This can be attributed to two things: a lack of quality candidates and clients’ expectations being exceptionally high. We have seen a large increase in clients wanting to hire individuals on fixed term contracts as opposed to hourly or day rates. Likewise, we have also seen an influx of companies offering temporary employees permanent contracts.

GDPR hasn’t had a significant impact on the recruitment landscape across office support - candidates are familiar with the legislation but are keen for us to store their data so they can be contacted about available opportunities.

What organisations want and how professionals have fared

Customer service and sales administration roles have been available in abundance, with a little upwards movement in salaries making it difficult to recruit in this area. Clients want candidates who are an exact match to the job description - little flexibility on this makes recruitment a real challenge.

Attracting office support professionals to most roles was a struggle throughout Q3 because candidates had a choice of opportunities. Summer is historically a quiet period for candidate availability but, in the past, things have picked up in September - it was not the case this year. Customer service and sales administration candidates are usually in demand, however this desire seems to have been enhanced by the lack of candidates and those who are actively looking wanting significant salary increases.

Top 3 Office Support roles seen in Q3

  • Head of Customer Services - £110k
  • French Speaking Customer Services - £27k
  • Data Analyst - £38k (temporary to permanent)

Office Support jobs available

Looking forward to the end of the year…

The major challenge at present is the quantity of quality candidates who are actively looking for new opportunities. For a successful end of 2018, more high standard professionals (who have realistic salary expectations) need to be sourced.

Further to this, it is crucial that clients are made to understand the market is heavily candidate driven, therefore they need to compromise on certain skills in terms of looking for the perfect match - this is heightened even more when time is of the essence.

Kelly Hayman's picture
Manager | HR
khayman@morganmckinley.co.uk