Head of Planning and Performance, Northampton

Job Description 
This role is to take the lead on annual strategy planning process, which determines the global objectives. As part of this you will review, attend and facilitate the monthly business reviews and co-ordinate the plans for all business directorates.

Roles/Responsibilities
The role requires an extremely credible and articulate candidate to operate with and manage multiple senior stakeholders.
 
• Maintain holistic view of change agenda and ensure agenda is aligned to global roadmap and cost objectives.
  Lead medium and shorter term planning processes, assist in presenting strategic outlook
• Responsible for maintaining holistic view of and driving benefits realisation for all investments
• Responsible for measuring performance against internal “best in class” benchmark on an ongoing basis
• Manage the strategic relationship with Finance
• Actively engage Senior Executives to provide insight and strategic consultation toward meeting objectives
• Ensure suppliers and vendors are in line with strategies
• Conduct a monthly commercial performance review and optimise performance according to the contract flagging incidents when performance falls below acceptable standards
• Benchmark performance and best value with in-house teams or other suppliers and leverage supplier relationships

Skills/Experience 
This role requires a financial services sector background
• High Level of business acumen for operational remit.
• Supplier / Stakeholder / Customer relationship management.
• Communications including presentations, negotiation and influencing.
• Financial and business management.
• In-depth knowledge and understanding of the Contact Centre stakeholder community.
• Good knowledge of control management and corporate governance
• Good knowledge of business disciplines (e.g. Sales, Marketing, Finance, Operations, IT)
• Thorough knowledge of Audit and Operational Risk requirements and compliant practices
• Implementation of supplier management frameworks both on and offshore
• Applying customer experience agenda to operational strategy and culture
• Commercial and Financial management including Profit and Loss Accounting
• Experience of leading and managing strategy teams
• Successful delivery of business and cultural change and delivery of associated benefits