Customer Service Coordinator

Job Description

Our client is currently seeking a Customer Service Coordinator to join their team based in Crawley.

Role/Responsibilities:

• Receive telephone and fax orders and enter into the SAGE system.
• Take ownership of sales orders and liaise with suppliers and Logistics Department to ensure timely deliveries, full customer support and excellent service throughout the entire order fulfilment process.
• Call back all customers to advise on order progress.
• Sales order processing for orders received via the internet and management of internet sales channels. Maintenance of internet sales sites.
• Answer telephone and assist where possible and as directed with enquiries from customers and colleagues.
• Liaise with Logistics Department and external couriers to ensure accurate deliveries and rapid problem resolution.
• Purchase order processing and liaison with suppliers to ensure co-ordinated goods-in service.
• Assist the credit control function by taking all opportunities to chase customers for outstanding payments.
• Act as an integral part of the internal sales team, providing a key link to all internal functions.
• Provide assistance to the Logistics team in relation to stock profiles, stock turn, minimising obsolete stock and optimisation of stock levels.
• Carry out any other additional duties or tasks upon request.

Benefits: Benefits